To Okada's management, you have to revisit your staff's attitude as this does not represent you very well. My mistake to take video since it was not allowed, but the way I was apprehended by the crew was so rude! It felt like I was a criminal. I also went inside the casino for membership circle. They also did not grant a higher floor room that I requested before hand, again, quite understandable, but it just added more minus points to my initial disappointment. Don't you value your customers' satisfaction? I have stayed in several 5-star hotels, and this is the very first time that I waited for the actual check-in time.

She didn't even offer that I could wait on any restaurant inside the hotel. The way the reception also told me this made me feel very insulted it's like she said that 'you know the standard check-in is 3pm right, I have no rooms for you yet. But I really doubt there are no rooms available yet because, let's face it, this is a big hotel. They also did not allow early check-in, which is quite understandable if there are no rooms available yet. They don't greet you when they passed you by. The staff were so snob! You will not feel the supposed warmth of a luxury hotel. The moment I stepped into Okada, I didn't feel very welcomed.